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Frequently Asked Questions
How do the To-Go Boots fit?
How do the To-Go Boots fit?
The To-Go Boots generally fit true to size. If you’re between sizes, we recommend choosing the larger size for the best comfort, especially if you plan to wear thicker socks.
What materials are the boots made of?
What materials are the boots made of?
The boots feature a synthetic/textile upper, a soft faux fur lining (100% polyester) for warmth, and a durable rubber/EVA sole that provides traction and comfort.
Are the boots warm enough for winter?
Are the boots warm enough for winter?
Yes. Thanks to their insulating inner lining, the To-Go Boots keep your feet warm even on cold winter days. The breathable materials also help regulate temperature to prevent overheating indoors.
How do I care for the boots properly?
How do I care for the boots properly?
To clean your boots, simply wipe them with a damp cloth.
- Do not machine wash
- Do not bleach
- Air dry (do not tumble dry)
- Do not iron
Proper care will help maintain their shape and quality over time.
How does the return process work?
How does the return process work?
We offer a 33-day money-back guarantee. If the boots don’t fit or don’t meet your expectations, you can return them easily and free of charge within 33 days. Returns must be unworn and in their original packaging.
How can I contact the Customer Service?
How can I contact the Customer Service?
You can reach our customer service team anytime via info@banoq.com. We’ll be happy to help with any questions or concerns.
Winter Collection

IceBound winter coat
